Are you ready to take your IT career to the next level?
Are you an experienced 2nd Line Support Engineer looking for a role where your skills are truly valued, and your career ambitions are supported with world-class training and certifications?
If you’re feeling stuck in your current role or ready for a change, this is your chance to join a company that will invest in you and help you thrive.
This is a fantastic opportunity to join an award-winning Microsoft Gold Partner with over 30 years of excellence. Based in Poole, Dorset, this company is celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture.
The Role: 2nd Line Support Engineer
Salary: Up to £32,000 (this salary may be slightly negotiable and can be discussed further, depending on your experience)
Benefits You’ll Love:
- Be part of the Employee Ownership Trust and share in the company’s success.
- Fully funded certifications and training (worth thousands!).
- Clear career progression pathways.
- 25 days holiday plus bank holidays.
- Birthday off
- Private health cash plan & pension scheme.
- Free on-site parking.
- Fun social events and team-building activities.
- Flexibility for remote working – you can work from home 2 days per week
- Modern, well-equipped office designed for productivity and collaboration.
Why Join This Company?
This isn’t just another IT support role – it’s your opportunity to grow, learn, and thrive in a company that’s invested in your success. From advanced training and certifications to a collaborative team environment, this role offers everything you need to advance meaningfully in your career.
Your Role in the Team:
As a 2nd Line Support Engineer, you’ll be at the heart of the action:
- Device Setup: Manage end-to-end deployment for laptops, desktops, and tablets.
- Support Expertise: Handle and resolve IT support queries and service requests with confidence.
- Project Work: Participate in exciting IT projects and on-site support as needed.
- IT Administration: Track hardware/software installations and update configuration management records.
What You’ll Bring to the Table:
- Proven hands-on 2nd Line Support experience in a service desk role.
- Expertise in Microsoft 365, Exchange Online, and Azure AD.
- Strong knowledge of Microsoft Server 2012+, DHCP/DNS, Group Policies, and networking fundamentals.
- A background in an IT MSP or customer-focused support environment is preferred.
- Driving Licence: A full UK licence (or working towards one) is required for occasional travel.
- Bonus skills: Familiarity with Firewalls, VMware/Hyper-V, Backups, or N-Able would be highly desirable.
Location & Flexibility:
There is the option for some flexible working and 2 days per week working from home. The office is based in Poole, Dorset, where you will be required to work 3 days per week, so you will need to live within an appropriate commutable distance. You’ll also have occasional opportunities to travel to client sites within the Dorset area.
Working Hours:
You’ll work 8 hours per day within the core hours of 7:30am – 5:30pm. Shifts and patterns will be discussed during the interview to suit your lifestyle and the company’s needs.
How to Apply:
Take the next step in your career today! Click “Apply” now to join a company where your expertise will be valued, and your potential will be nurtured.
Diversity & Inclusion:
Leo Recruitment and our clients are dedicated to creating an inclusive and innovative future. We celebrate diversity and ensure a fair recruitment process for all.
Don’t wait – your future starts here! Apply Now!