Are you an experienced 2nd Line Support Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company?
Do you possess key qualities that distinguishes exceptional customer service in the realm of IT support, and do you thrive on solving complex technical puzzles to overcome technical challenges?
Are you looking to join a company that actively encourages training and support by paying for certificates and accreditations?
Whatever your situation, if you’re passionate about leveraging cutting-edge technologies to enhance customer experiences in a niche sector, and you’re ready to take on a role that offers a blend of remote and onsite work for clients across Scotland, then this would be the perfect role for you!
Salary & Benefits:
- Competitive salary up to £35,000 per annum
- Performance-related bonuses (up to £200 per month) and paid overtime (see working hours for details)
- Work-life balance with remote and flexible working (when not on-site)
- Company-funded training courses and certifications – worth thousands!
- Career progression opportunities
- Company pension scheme
- 25 days holiday plus bank holidays
- Subsidised gym membership
- Casual dress code
- Access to the latest technology so you can do your work efficiently and effectively
- A collaborative, team-oriented culture where everyone strives for excellence!
The Role: 2nd Line Support Engineer
Leo Recruitment is hiring for a leading company with an ever-growing client base and team of engineers across the UK and Europe. Specialising in a niche sector, they pride themselves on establishing strong partnerships with top brands. They focus on providing cutting-edge technology solutions and communication systems, ensuring unparalleled customer satisfaction, and providing their teams with the tools needed to deliver exceptional support.
You will join a company that stands out through its continuous improvement programme, offering unrivalled support for your career growth through company-funded training courses, certifications, and a clear path for promotions.
As their Second Line Support Engineer based in Scotland, you will be an escalation point for resolving technical support enquiries for customers remotely and onsite. You will be responsible for:
- Spearheading the resolution of IT support queries, ensuring swift and efficient ticket resolution.
- Embarking on on-site customer visits, utilising your problem-solving skills, and resolving break-fix issues.
- Workstation, server, and network issue resolutions, using advanced tools for seamless remote assistance.
- Continuously refining and expanding your skills through professional training and development plans.
To Be Successful:
- You will need to have strong hands-on technical experience in a 2nd Line Support role (minimum).
- You’ll need to have a background in working on a service desk within an MSP (preferable) or customer-focused IT support environment.
- You’ll need to demonstrate deep expertise in supporting Windows Operating Systems, Active Directory, Networking, and Virtualisation technologies.
- You should be proficient in Microsoft 365 (with some knowledge of Azure), encompassing both on-premise and cloud-based solutions.
- Ideally, you will have a valid driving license or easy access to trains/transport routes for travel.
- Additional knowledge of technologies such as POS, Firewalls, Routers, Switches, VLAN’s, and remote access tools (e.g. N-Central/TeamViewer/MSP Connect) would be highly advantageous.
Location: This role can be based remotely from home in Scotland. However, as you will be required to travel to customer sites, you will need to live within easy commutable access to Glasgow and Edinburgh.
Working Hours: Monday to Friday 8:00 am to 5:00 pm, with some flexibility available. Please note that there is an on-call rota, which is currently 1 day/night in 8. (There is an on-call retainer paying between £30-120 per shift depending on when the shift falls. Typical earnings for on-call are £100-200 per month on top of basic salary.)
This Role Would Be Suitable For: A 2nd Line Support Engineer, IT Support Engineer, Technical Support Engineer, Service Desk Engineer, 3rd Line Support Engineer, or Infrastructure Engineer seeking to advance a meaningful career within a reputable MSP.
Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.